Customer Success Manager

Our client operations teams helps companies realize value from Thinaer’s solutions at each stage of the customer journey. We hire people with a broad set of skills and people who want to work on bleeding edge technology at enterprise scale.  

The Customer Success Manager picks up where our sales team leaves off, working closely with Thinaer’s customers guiding implementations and onboarding, understanding their operations and unique challenges, advising on how to leverage Thinaer for their needs, and becoming their long-term strategic partner.

Your role will be cross-functional in nature, working alongside and connecting Sales, Sales Engineering, Finance, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. Being a fast-paced and growing company, roles and responsibilities may change due to the rapid growth of the scope and needs of the business.

This role is based in Dallas (preferred) but remote/hybrid options may be considered. Regardless of location, about 15% travel time is expected for on-site client implementations.

Role & Responsibilities

  • Support and improve our client success operations including:
    • Understanding how clients use Thinaer’s solutions, tools, data and services
    • Driving excellent client implementations and training both on-site and remote
    • Delighting our customers with technical support and materials that improve their experience
    • Executing and improving our processes to support excellent client experiences
  • Support the sales engineering lead on scoping solutions for new and existing clients
  • Conduct basic administrative and operational duties as needed in support of the company as all team members do

Qualifications & Requirements

  • 2+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS and/or Fortune 500 experience is a plus
  • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem solving skills
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
  • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor’s degree from a 4-year institution

Qualifications & Requirements

  • Strong bias for action, the ability to think big, with insistence on high standards
  • Experience serving and supporting large-scale business solutions at Fortune 500 companies
  • Thrives in an a rapid growth environment which may at times be unstructured, fast-paced, and change-heavy
Job Category: Customer Success Implementations Operations
Job Type: Full Time
Job Location: Dallas

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