Thinaer for Financial Services

Empower employee growth, culture change, and performance improvement across your organization.

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The real-time feedback solution provides enhanced visibility into our operations and performance. The real-time feedback solution gives us insight into what we’re doing well, and where we can get better. This helps us direct training, coaching, and individual support for our associates so they are empowered to deliver superior value for our clients.

Patrick Law

SVP of Client Operations for Card Services, Fiserv

Make 1,800 miles feel like 18 inches.

Cultivate stakeholder feedback at scale to empower employee growth, develop a thriving culture, improve client outcomes, and drive performance on key metrics.

Imagine seeing input from employees, leadership, clients, vendors, and more—all in one place, or giving your employees an opportunity to learn from the people they interact with on a daily basis. Our proprietary technology solution cultivates real-time feedback from the stakeholders that matter most to your organization. We tailor the platform to your needs, collecting feedback on your performance indicators, goals, and values—and we share that feedback as needed.

With your feedback data, we evaluate organizational sentiment to identify opportunities for improvement, and we partner with you to develop new solutions, redesign processes, and train your teams.

Client Relationships Call Center Optimization Culture Alignment

Build lasting client relationships by taking action on real-time client feedback.

  • Receive targeted, specific feedback that’s not often provided through surveys.
  • Ensure clients feel valued by collecting and responding to their needs, in real-time.
  • Route feedback to specific employees for training and development.
  • Reimagine workflows to better support client needs with help from our Strategy and Change Management.
  • Evaluate client sentiment over time to monitor progress and identify areas for continued improvement, using Advanced Analytics.
Disputes Team Client Service Team Senior Leadership Client Client gives Client Service Team entity feedback about a recurring service issue they experienced. 1 Assigned support team (CSR, FLM, Senior Leadership) sees and reviews the feedback. 2 CSR escalates to senior leadership for assistance as the feedback impacts other clients and another team. 3 Client services leadership reviews feedback with disputes department to help address the systemic challenge. 4 Disputes team sees a trend in the feedback and is able to address the systemic issue. 5 Later, CSR asks for feedback from Client how the solution is going and from Client Services Leadership on how they did. 6 Senior leadership reviews trends to ensure service excellence and satisfaction. 7

Improve call center performance and efficiency.

  • Provide call center employees with real-time feedback on customer service.
  • Share feedback from peers, managers, and clients to provide employees with a 360° view of their performance.
  • Offer coaching, support, and training resources to help call center employees improve.
  • Monitor individual and team performance over time to identify areas for continued growth.
This call center lead uses the platform to provide representatives with real-time feedback on their call performance. 1 Call center representatives receive insight into what they do well and how to improve, all in real-time. So they can make immediate adjustments and monitor improvement over time. 2 This executive receives aggregate feedback data for insight into training and organizational development opportunities. 3

Align multiple locations, teams, and organizations on shared mission, goals, and values.

  • Cultivate feedback from thousands of stakeholders in a single solution.
  • Equip executives and leaders with visibility into employee sentiment at various levels, across the organization.
  • Gauge employee sentiment at various levels of the organization.
  • Respond to employees with well-crafted, informed Strategic Communication.
  • Identify opportunities for tailored Leadership Development and Training.
This executive is implementing a major change initiative. She uses the platform to gather real-time input and assess sentiment, at scale. 1 She receives input from employees across the globe. 2 With Thinaër's advanced analytics, she identifies sentiment across function, hierarchy, and location. She uses this input to adapt the change initiative and position strategic communications to address key concerns. 3