Thinaër for Call Center Optimization

Improve employee performance with real-time feedback and coaching.

Our call center optimization solution gathers real-time feedback to help employees better deliver on key performance metrics.

Our platform offers an impactful alternative to the annual performance review and traditional client surveys. For employees, real-time feedback offers constructive, in-the-moment, micro-feedback on behaviors aligned to critical business processes. For clients, real-time feedback offers an always-on, direct voice to deliver actionable insights on services and operations. Together, these help call center employees improve and deliver on the goals that are most important to your organization.

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Align real-time feedback with call center performance metrics.

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Collect feedback from employees, managers, and client representatives.

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Real-time dashboard immediately delivers feedback to employees, giving them insight to make incremental improvements.

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Use longitudinal feedback data to inform process improvements, process redesign, and training opportunities.

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Empowering Call Center Growth

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