How Digital Transformation Can Improve Customer Experience

How Digital Transformation Can Improve Customer Experience

By Michael Rivera, PhD The business world is fast-changing and super competitive. Companies across the globe face the challenge of attracting and keeping customers. Due to increasing competition, acquiring customers has become more challenging than ever. And after...
Digital  Transformation: 5 Common Mistakes to Avoid

Digital  Transformation: 5 Common Mistakes to Avoid

By Michael Rivera, PhD The COVID-19 pandemic caused a massive acceleration in digital transformation (DT). The event distorted the day-to-day activities of people and organizations. The global-wide lockdowns forced companies to use technology to run operations and...